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| Client Engagement Model |
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Metrikus will partner with you to implement the IT
Performance Management solutions leveraging the BI
platform. Through a unique Client Engagement Model, we
help you to fully realize the benefits of the Metrikus
Solutions that are designed to provide you with
end-to-end visibility into relevant IT metrics and
insights – helping you run your IT organization more
effectively. Honed over many years of experience and
numerous implementations, our powerful approach is
designed to achieve:
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A Three-Phased Approach
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The Metrikus Client Engagement Model consists of three
components: Value Analysis, Implementation, and Support
as illustrated in the picture below; taking clients from
up-front professional services to rapid software
deployment cost effectively. The Implementation phase is
further divided into a Baseline Pilot followed by
detailed in-depth implementation. |
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Value Analysis
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In this phase, the Metrikus business consulting team
works with you to assess the value added by the project
so that clear expectations of the baseline benefits can
be established. Additionally, the phase is also used to
understand the business objectives for the enterprise,
identify the key business drivers, and define the
relationship between business drivers and the underlying
domain-specific IT metrics. |
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Implementation Services
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Baseline Pilot: This phase provides a low-risk approach
to implement a pilot that covers a limited set of
metrics and data adapters so that the clients can
validate the approach and the results to be gained by
the implementation of the Metrikus IT Performance
Management Solutions. During this phase, Metrikus
consultants identify the appropriate data sources and
assess the availability and quality of data –and develop
a data acquisition strategy. We will also work with you
to determine your visualization requirements and
customize the software to enable the real-time
generation of the various Dashboard Views.
Detailed: The Baseline Pilot will help the clients
evaluate the approach and the benefits of implementing
the Metrikus Performance Management Solutions. With this
validation, the client can choose to expand the Pilot
into a full-fledged Solution (s) implementation using a
modular approach.
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Support |
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This phase entails ongoing support and maintenance for
the software platform. As the platform is enriched,
clients will have the option to upgrade the platform
with new releases, patches and related services. We will
also provide assistance in training the users on the new
features and functionality.
Metrikus has created a strong support team with
personnel that have been trained extensively on our BI
Platform. Team members have been involved in multiple
software implementations and possess deep knowledge of
the various solutions.
Metrikus offers different levels of support to meet the
unique needs of customers. Support is available to
customers through phone, email, or through the website.
Each service request is acted upon promptly by the
support team or the engineering team and the customer is
kept abreast on the status of trouble resolution. The
support team takes complete ownership of all customer
support issues on an end-to-end basis and acts as the
single point of contact for all trouble resolution. |
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